At Highlands Bookshop, we are committed to ensuring your satisfaction with every purchase. Understanding that sometimes a return may be necessary, we have outlined our Returns and Refunds Policy below.
- Time Frame: You may return your purchase within 14 days of receipt.
- Condition: To be eligible for a return, the item must be in the same condition that you received it. It must also be in the original packaging.
- Initiating a Return: To initiate a return, please contact us with your order details and the reason for the return. We will provide you with instructions on how to proceed.
- Shipping: The buyer is responsible for return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance for higher-value items.
- Inspection: Upon receipt of the returned item, we will inspect it and notify you of the approval or rejection of your refund.
- Processing: If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, typically within 5-7 business days.
- Non-Returnable Items: Some items may be exempt from being returned. This includes sale items, special orders, and items marked as final sale.
- Damaged or Incorrect Items: If your item arrives damaged or you receive the wrong item, please contact us immediately. We will arrange for a return and replacement or refund where appropriate.
For more information about our Returns and Refunds Policy or if you have questions, please contact us directly. We are here to assist you and ensure your experience with Highlands Bookshop is a positive one.